Lesson Refund Policy

 Lesson programs: Are NON-refundable. Participants who cannot continue due to illness or injury supported by a doctor’s note, will be considered for credit of the pro-rated value of the remaining lesson(s). Credits considered once written notice and supporting documents are submitted to Guest Services. Credits are pro-rated to the date notification is received.

 Makeup lessons: If the hill is closed (due to inclement weather, etc.) on the date of a regularly scheduled lesson, we will provide a makeup lesson. Makeup lessons must be booked in advance through Guest Services. No compensation will be provided to participants who elect to miss lessons for any reason.

 Cancellation of Private /Makeup lessons: 24 hours notice required.
We understand you may need to cancel a lesson last minute due to illness. We do ask that you give us as much notice as possible, as we may need to adjust staffing levels. Please call 780-698-2212 and leave a message. Please be aware that cancelling the day of the lesson, may incur a $15 rebooking fee.

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Season Pass

Refund Policy

Season Pass Refund

 2023-2024 Season Passes: Refundable if cancelled before opening day. After opening day, pro-rated refunds or credits will be considered for serious injury, major medical condition or relocation only*, at the discretion of the General Manager. A letter from a Doctor must support refunds or credits for medical condition or injury. A letter from an employer outlining transfer and employment location must support refunds for relocation.

 All refunds are subject to a $25 administration fee.

 Requests for refunds or credits, can be emailed to Guest Services (guestservices@tv4s.ca) or delivered to Guest Services in person.

 Telephone conversations with Tawatinaw Valley employees do not constitute an official request.

 No requests accepted after March 1, 2024.

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