 Lesson programs: Are NON-refundable in most circumstances. Participants who cannot continue due to illness or injury supported by a doctor’s note, will be considered for a make up lesson or credit of the pro-rated value of the remaining lesson(s). Please contact  Guest Services by email for more information. Credits are pro-rated to the date notification is received. **Due to COVID restrictions, we encourage anyone who is not feeling well, or has a cough or cold, or any of the applicable symptoms, to stay at home. Management will look at rescheduling of lessons/credits on a case by case basis. 

 Makeup Lessons: If the hill is closed (due to inclement weather, etc.) on the date of a regularly scheduled lesson, we will provide a makeup lesson. Makeup lessons must be booked in advance through Guest Services. No compensation to participants who elect to miss lessons for any reason.

 Cancellation of Private / Makeup Lessons: 24 hours notice required.
We understand you may need to cancel a lesson last minute due to illness. We do ask that you give us as much notice as possible, as we will need to adjust staffing levels. Please call 780-698-2212 and leave a message. Please be aware that cancelling the day of the lesson, may incur a $15 rebooking fee.

 Refunds for Progressive Lessons (set of 3 or 5) are subject to a $25 administration fee.

 Requests for refunds or credits, can be emailed to Guest Services
(guestservices@tv4s.ca).

 Telephone conversations with Tawatinaw Valley employees do not constitute an official request.
 No requests accepted after March 1, 2021.
 Lessons cancelled due to early closure of the facility will be eligible for a full refund for sessions scheduled for dates that fall AFTER the early closure date.