Lesson Refund Policy


 Lesson programs: Are NON-refundable. Participants who cannot continue due to illness or injury supported by a doctor’s note, will be considered for credit of the pro-rated value of the remaining lesson(s). Credits considered once written notice and supporting documents are submitted to Guest Services. Credits are pro-rated to the date notification is received.


 Makeup Lessons: If the hill is closed (due to inclement weather, etc.) on the date of a regularly scheduled lesson, we will provide a makeup lesson. Makeup lessons must be booked in advance through Guest Services. No compensation to participants who elect to miss lessons for any reason.


 Cancellation of Private / Makeup Lessons: 24 hours notice required.
We understand you may need to cancel a lesson last minute due to illness. We do ask that you give us as much notice as possible, as we will need to adjust staffing levels. Please call 780-698-2212 and leave a message. Please be aware that cancelling the day of the lesson, may incur a $15 rebooking fee.


 Refunds for Progressive Lessons (set of 3 or 5) are subject to a $25 administration fee.


 Requests for refunds or credits, can be emailed to Guest Services
(guestservices.tv4s@gmail.com) or delivered to Guest Services in person.


 Telephone conversations with Tawatinaw Valley employees do not constitute an official request.
 No requests accepted after March 1, 2021.
 Lessons cancelled due to early closure of the facility will be eligible for a full refund for sessions scheduled for dates that fall AFTER the early closure date.

Season Pass 

Refund Policy

 


 2020 – 2021 Season Passes: Are refundable if cancelled before opening day. After opening day, pro-rated refunds or credits considered for serious injury, major medical condition or relocation only*, at the discretion of the General Manager. A letter from a Doctor must support refunds or credits for medical condition or injury. A letter from an employer outlining transfer and employment location must support refunds for relocation.


 All refunds are subject to a $25 administration fee.


 Requests for refunds or credits, can be emailed to Guest Services (guestservices.tv4s@gmail.com) or delivered to Guest Services in person.


 Telephone conversations with Tawatinaw Valley employees do not constitute an official request.


 No requests accepted after March 1, 2021.


 *Should the facility be unable to open for the 2020-2021 season, passes purchased in advance will be automatically transferred to the 2021-2022 season or refunded if requested. Should the facility open for the 2020-2021 season but close prior to March 1, 2021, pro-rated credit will be available to be used towards a 2021-2022 season pass or refunded if requested.

Hours Of Operation

Monday - Thursday: Closed
Friday: 10am-4pm
Friday (Pub Nights): 4pm-8pm
Saturday: 10am-4pm
Saturday (Pub Nights): 4pm-8pm
 
Sunday: 10am-4pm
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Contact Us

780-698-2212
61411 RGE RD 241A
Tawatinaw AB T0G 2E0

© 2023 by Tawatinaw Valley Ski Club. All Rights Reserved